You're dealing with clients who communicate differently. How can you navigate conflicts effectively?

Effectively managing diverse communication styles requires both empathy and adaptability. In my experience, it starts with active listening—taking time to understand each client’s perspective before responding. From there, I align my approach to their preferences, whether that means using email, phone calls, or in-person discussions. Clarifying objectives and confirming shared understanding throughout the process minimises confusion and builds trust. By recognising that no single method suits every client, we create an environment where each person feels heard, respected, and fully engaged in achieving our mutual goals.